Our vision: a revolution in home cleaning that gives people more time to pursue their passions.
Life has a tendency to become a series of repetitive and tedious tasks which keep us from living the way we want. After all, is there anyone who hasn't fought with another family member over cleaning duties? Or passed up time with family and friends because they had to clean their house? Or said to themselves: why should I clean the ﬂoors, they’re just going to get dirty again!
Narwal believes that new technology and the advancement of artiﬁcial intelligence are key to saving people from the monotony of life, handling the tasks that take away our time and energy, giving us both more time with the people we love and more freedom to do what we want. In short, we believe that scientific progress gives us the opportunity to pursue our passions.
Narwal was created over a dinner table.
The idea for the Narwal T10 came to our founder during a family dinner. At the time, he had several robotics research and development projects underway, all of which were struggling, and his family wanted to help out. Over the course of their meal, they discussed problems in their lives where they thought a robot could be useful. One problem mentioned by the founder’s father would require him to invent a robot that could not only vacuum and mop a ﬂoor but also clean itself. This was exactly the inspiration the founder needed, and not long after the Narwal company was born.
For the love of freedom.
As an intelligent innovation company, Narwal is pioneering advancements in high-tech areas including simultaneous localization and mapping, 3D perception, AI object recognition, robotic mechanism technology, and big data applications. We have made numerous breakthroughs in multiple ﬁelds and applied for more than 100 technological patents. Additionally, after only 3 years, our team has developed the world’s ﬁrst self-cleaning mop and vacuum robot.
We believe that a good invention is one that not only pushes boundaries, but one that can also truly change people’s lives for the better. To this end, our Narwal T10 mopping robot comes equipped with an innovative self-cleaning function that will vastly improve the home cleaning experience for people around the world. Further, around this home cleaning revolution, we are building a community based on love for freedom and a diversity of ideas and lifestyles. Everyone is welcome!
Our ﬁnal mission: You!
We believe in the value of communication, and we welcome all comments and suggestions from those who have helped support the development of our brand on platforms like Kickstarter and Indiegogo, those who have purchased one of our robots, or even those who are just curious about what we have to offer. Every single one inspires us to create robots that will give people more freedom to do what they want and more time with those they love, and we look forward to creating even more robots based on your ideas in the future. We’re here because of you!
Thank you all for your support!
The Narwal Team
Can I purchase the Narwal T10 if I do not live in the U.S or Canada? When do you plan to launch it on other regions?
Currently, Narwal T10 is only available in the United States and Canada. We do not recommend purchasing from non-U.S. or Canadian sellers because our warranty and product support is only available for Narwal T10's sold on our official American (shop.narwal.com) and official Canadian websites (ca.narwal.com).
If you see our product sold on other websites, please note these machines will likely be counterfeit or fraudulent, and we only provide after-sales service for customers who purchased our robot and accessories on our official website or Amazon.
If you spot Narwal being sold anywhere but on our website and Amazon, we would be grateful if you could contact us. Thanks so much!
The United States and Canada are only our first stops in the global market. We plan on expanding sales to other countries and regions one by one, so please check our official website Narwal.com and our social media channels for the latest news.
What is Narwal's warranty policy?
We provide a 30-day Unconditional Return (from non-human damage) & a 1-year Limited Warranty to registered purchasers from our Amazon Narwal store, official website (shop.narwal.com & ca.narwal.com), and Kickstarter or Indiegogo campaigns. After-sales support and service are handled directly by Narwal.
Please note that we do not offer after-sale service outside the U.S. or Canada.
You can find out more about our Warranty policies here: https://shop.narwal.com/pages/after-sales-policy
How long will it take to get my order?
Your package will be sent as soon as possible after you place the order.
Under the normal circumstance, the delivery time will take approximately 7 to 10 days, depending on location.
Deliveries might be delayed by unusual circumstances such as so-called "Acts of God", including floods, tornados, blizzards, swarms of locusts, or extended lockdowns. As always, we will strive to get your Narwal to you as quickly as possible.
What is the status of my refund?
If the package has not been shipped, please contact our support team via chat, email, or phone so we can cancel the order and issue a refund as soon as possible.
If the package has been delivered, please contact our support team and provide us your order number so we can help facilitate the return process. After the package is received and passed through return inspection we will issue a refund. Refunds typically take 24 hours to process.
Why am I being charged a handling fee？
If you are being charged a handling fee, it is likely you are using a credit card in a non-U.S/non-Canadian area. Please check your IP address and contact your bank for confirmation.
If you have any questions, please feel free to contact our support team via chat, email, or phone.
What accessories come included with the robot and what products should users purchase seperately?US website：What accessories come included with the robot and what products should users purchase seperately?
Here are the accessories that come standard with a Narwal T10 purchase:
1 x Vacuuming Module, 1 x Side Brush, 1 x Mopping Module, 4 x Mops, 1 x Magnetic Strip, 1 x Hook cutter, 1 x power cord, 2 x Filter Sponges.
All the other accessories are available for purchase on our official website (https://shop.narwal.com/)