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Can multiple discount codes be applied to the same product at the same time (for example, a discount code + automatic discount)?

No. Only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the largest discount entered/available. 

Why am I not able to use the referral code I have?

Customers who use a referral code must meet the following conditions:

Be a new customer

Make a minimum purchase of $10

Use a referral code still within its validity period

Use a referral code that hasn't been redeemed yet 

I forgot to use my discount code during the purchase. Can I refund the difference?

As long as the discount code was valid at the time of your purchase, you can have the difference refunded. 

Why was the deducted amount more than the agreed order amount?

Govee only deducts the agreed amount of the order, which is indicated on the checkout as well.

Possible reasons for the exceeded amount are:

1. exchange rate has changed.

2. Commission fee is taken by your bank or card company.

3. Your bank converts the currency for you to proceed the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion.

To figure it out, you may contact the bank to check the transaction details. 

Why my order was canceled?

If your orders were identified as high risk by our fraud analysis tool. We will confirm if it's ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at  

What payment methods are supported? Can I pay using other payment methods?

You can pay via credit card or PayPal at our store. Mastercard, Visa, American Express, Diners Club, Discover, and JCB are all supported at the Govee store. No other payment methods are accepted. 

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