Q1: Are the products authentic and brand new?
A1: Yes, all our products are 100% authentic and brand new, sourced directly from official authorized channels. We guarantee genuine items with no counterfeit products.

Q2: Are taxes and customs duties included in the price?
A2: Yes, the listed prices include all taxes and customs duties. There are no additional fees; the price you see is the price you pay.

Q3: How long does shipping take, and from where is it shipped?
A3: Orders are shipped from our warehouses in Spain and France. Delivery typically takes 2–7 business days, depending on your location. A tracking number will be provided once your order ships.

Q4: Does the product support multiple languages and Google Play Services?
A4: Yes, our products(Only Smartphones) support multiple languages, including English, French, Spanish, German, and Italian. They come pre-installed with Google Play Services for a seamless user experience.

Q5: What is your warranty and return policy?
A5: We offer a 2-year warranty on all products. If you're not satisfied, you can return the product within 15 days of receipt for a full refund or exchange. Please contact our customer service for assistance.

Q6: How can I track my order?
A6: Once your order is shipped, you'll receive an email with a tracking number. You can use this number on the carrier's website or through universal tracking services to monitor your shipment.

Q7: What should I do if my order hasn't arrived within the estimated time?
A7: If your order is delayed beyond the estimated delivery window, please contact our customer service with your order number. We will investigate the issue and provide an updated delivery estimate.

Q8: How can I contact customer service for further inquiries?
A8: Our customer service team is available 24/7. You can reach us through the "Contact Us" section on our website

Q9: Which version of the product will I receive?
A9: Our SmartPhones supply includes versions such as HK, UK, and EU, with the main differences being plug type and packaging language. All versions share the same hardware and original quality — 100% brand new and genuine.

📦 Delivery and Signing Instructions

1. Pre-signing Inspection:

• Check Packaging: Upon receiving the package, please inspect the outer packaging for any visible damage, such as crushing, tearing, or signs of tampering. If there is any issue, please refuse the delivery and contact customer service immediately.

• Unboxing Inspection: We recommend unboxing the product in front of the delivery person to verify the contents. Ensure that the product matches your order in terms of quantity, model, specifications, and color. If anything is incorrect, take photos immediately and report to customer service.

2. Post-signing Procedures:

• Retain Evidence: If you encounter any issues, please retain the following evidence:

  • Clear photos or videos showing the damaged packaging or product.

  • Tracking number, sender, recipient details, and the courier's contact information.

  • Communication records with the courier (text, voice, or video).

• Immediate Reporting: Should any issues arise, please contact customer service immediately and provide the required evidence. We will review the situation and communicate the appropriate resolution. Please note, we cannot offer refunds or exchanges before the issue is fully investigated.

3. Fraud Prevention:

• No Tampering or Fraud: Do not attempt to tamper with the contents, provide false claims, or forge evidence to gain unjust compensation. Any fraudulent activity will be handled seriously.

• Legal Responsibility: In the event of fraud, we reserve the right to cancel the order, refuse service, and report the issue to relevant authorities.

1. Eligibility for Returns and Exchanges

• Damaged or Incorrect Items: If items are damaged during transit or do not match the order specifications, customers may request a return or exchange.

• Unopened and Unused Items: Items that are in new, unopened, and unused condition are eligible for return or exchange.

• Specialty Items: Customized products, consumables, or items related to health and hygiene (e.g., opened headphones) are generally non-returnable.

2. Return and Exchange Process

• Contact Customer Service: Customers should promptly contact the seller's customer service within 24 hours of receiving the item, providing relevant evidence (e.g., photos, videos).

• Return Merchandise Authorization (RMA): All return or exchange requests require approval and an RMA number from customer service. Unauthorized returns may not be processed.

• Return Shipping Costs: For items with quality issues, the seller will cover return shipping costs. For customer-initiated returns (e.g., exchanges, incorrect orders), customers are responsible for return shipping.

3. Return Requirements

• Item Condition: Returned items must be in their original packaging, unused, and include all accessories and documentation.

• Opened Items: Opened or used items are typically non-returnable unless defective.

4. Refund Policy

• Processing Time: Once the returned item is received and inspected, refunds will be processed within 5-7 business days.

• Partial Refunds: Items with signs of use or damage (not related to shipping) may be subject to partial refunds.

5. Non-Returnable Items

• Customized and Opened Electronics: Personalized products or opened electronics are generally non-returnable.

• Certain Consumables: Items like opened headphones are non-returnable due to hygiene concerns.

6. Exchanges

• Exchange Requests: Customers wishing to exchange items should clearly indicate this in their request. Exchanges are processed after the return is confirmed.

7. Important Notes

• Inspection at Delivery: Customers are advised to inspect packages upon delivery. Any damage or discrepancies should be reported within 24 hours by contacting customer service.

• Timely Reporting: Issues should be reported within 24 hours of receipt. Delayed reports may result in the inability to process returns or exchanges.

8. Abuse Prevention

• Multiple Addresses with Same Return Tracking: Orders placed from different addresses that use the same return tracking number may be flagged as suspicious.

• Processing Returns and Exchanges: Returns or exchanges will not be processed until customer identity and return reasons are verified.

• Identity Verification: The seller may request additional verification, such as order screenshots, to confirm customer identity.

• RMA Management: All returns and exchanges require RMA approval. Unauthorized returns may not be processed.

• Consequences of Abuse: Frequent abuse of return policies may lead to the refusal of future return or exchange requests from the customer.

9. Reporting Major Issues

• Definition of Major Issues: Problems such as order discrepancies, empty packages, or significant defects that are evident upon delivery.

• Reporting Timeline: Major issues should be reported within 24 hours of receipt. Late reports may not be eligible for return or exchange.

• Product Versions: Some products may have different versions, primarily differing in charger plug type and packaging language. All versions share the same functionality and specifications.

• Price Adjustments and Differences: Product prices are subject to change due to market strategies, promotional activities, or other factors. In the event of a price drop after your purchase, we will assess the situation to determine if a price difference refund is applicable.

• Accuracy of Product Specifications: Product specifications are provided for reference only; please refer to official specifications or actual usage for precise details. If discrepancies are found, we welcome your feedback for corrections.

• Product Imagery: Due to lighting, angles, and other photographic factors, product images may differ slightly from the actual product. Please refer to the physical product received.

• Charger Plugs and Adapters: Depending on the selected version, products may come with US or UK plugs. We offer free adapters suitable for the EU region to ensure your convenience.

• Product Inspection Prior to Shipment: To ensure product quality, some items may be opened for internal inspection before shipping. Rest assured, all products are brand new, original, and unopened unless inspected, ensuring you receive them in perfect condition.

• Information Accuracy: While we strive for accuracy, product titles, attributes, specifications, prices, and shipping times may vary due to supply chain and logistics factors without prior notice. Please verify details before purchasing.

• Shipping and Delivery: Delivery times are estimates and may change due to customs processing, weather conditions, or carrier delays. We are not responsible for delays caused by uncontrollable factors.

• Limitation of Liability: Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages arising from product use.

• Governing Law: This disclaimer is governed by the laws of our company's registered location. In case of disputes, both parties should first seek resolution through amicable negotiations; if unsuccessful, legal action may be taken in the jurisdiction of the sales platform.

Thank you for your understanding and support! We are committed to providing high-quality products and services. If you have any questions, please do not hesitate to contact our customer service, and we will be happy to assist you. 🤗