About us

Q&A

Q: How many lamps are included in the package?
A: There are 2 pieces led bulbs in the package.

Q: Does this bulb canbus for my car?
A: This bulb is compatible with 98%+ vehicles’ system.

Q: Does this led lamp fit for my car?
A: Suitable, but you need to confirm the socket type of your original halogen bulb. If you are not sure, please send us photo of your original lamp socket for our confirmation.

Q: When do you ship my order?
A: AUXITO will send the order within 48 hours (except the holiday) after the payment verification.

Q: Do I need to pay custom clearance taxes?
A: Yes, Consumers have the obligation to pay tax and clear customs. So all the buyers should do it consciously

Q: Can I trust the posted picture?
A: Yes, AUXITO promise the photos is 100% correspond with real product, If the product is not as described, we will refund to you. Note: Pls know that colors may be different due to variations between the computer monitors setting and naked eyes color difference

Q: Can I return the product if I don't like it?
A: AUXITO provide 15 days Free Return for 16 countries (Russain Federation, France, Spain, Netherland, Poland, South Korea, United Kingdom, United States, Australia, Canada, Germany, Italy, Brazil, Israel,Saudi Arabia, UAE). You may return items for any reason to one of our local warehouses, as long as they are unused, unwashed and in therir original condition-complete with the original packaging tages,etc.
Remember to select "Easy Local Return" as the return reason.
For the people who not belong to the 16 countries, we don't aceept free return the products unless you are willing to pay for the return shipping cost.

Q: Can i get discount for my order?
A: Yes, if bulk order, please contact us, we will give you some discount.

Q: Does this item have guarantee?
A: Yes, AUXITO provide 1 year warranty.

Warranty Terms:
1.This Warranty covers the defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the period of 12 months since the date of purchase.
2.The warranty covers only the products delivered according to valid online orders, but not their installation.
3.The product is considered defective if it fails to perform the functions described in the above specification or exceeds the average nominal failure rate.
4.The warranty does not cover the normal reduction of light output and the shift of the light color temperature during the lifespan of the LED chips.
5.The warranty does not cover damage due to negligence, misuse, or improper installation.
6.The warranty lapses immediately when there are modifications or repairs done without prior permission from us.

Warranty claims:
Feel free to contact us to file a warranty claim, if you believe you are experiencing defective products. The warranty services will be provided promptly upon meeting the following conditions:
1.Cease the use of defective products and report the technical problems to us.
2.Provide the proof of purchase that matches the order number, product serial number or other numbers for product identification and date of purchase.
3.Photo or video of defective products, with at least one frame where the product item and its intact serial number are all captured.
Once a warranty claim is validated, we will send you a replacement, or make a partial or full refund according to the severity of defects. We reserve the right to charge the cost for delivering a replacement.

Please contact AUXITO customer service team for further assistance.